Shipping policy
Ayrix Wellness
Operated by Dr. Payal's Enterprise Private Limited
Effective Date: 4th June 2026
Thank you for choosing Ayrix Wellness. We are committed to delivering your wellness products safely and efficiently. This Shipping Policy outlines our shipping process, timelines, and related information.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods, promotional sales, or unforeseen circumstances, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact us before placing your order.
📧 Email: drpayalwellness@gmail.com
📞 Phone: +91 7499439664
3. Delivery Time
Estimated delivery times:
| Location | Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Other Cities & Towns | 5–10 Business Days |
| Remote Areas | 7–14 Business Days |
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other factors beyond our control.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers may be available on selected orders, products, or promotional campaigns.
5. Order Tracking
Once your order has been shipped, you will receive:
- Order confirmation
- Shipping confirmation
- Tracking details (via SMS, WhatsApp, or email, where applicable)
You can use the provided tracking number to monitor your shipment status.
6. Delivery Attempts
Our courier partners will typically make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Unavailability of recipient
- Failure to respond to courier communications
the package may be returned to us, and additional shipping charges may apply for re-dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Ayrix Wellness shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
8. Damaged or Missing Packages
If your package arrives damaged:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting images.
For missing shipments marked as delivered, please notify us within 3 days of the delivery status update.
9. Delays Beyond Our Control
While we strive to deliver orders promptly, Ayrix Wellness is not responsible for delays caused by:
- Natural disasters
- Weather conditions
- Government restrictions
- Strikes or transportation disruptions
- Courier service issues
10. Refused Deliveries
If a customer refuses delivery without a valid reason, shipping and return shipping charges may be deducted from any eligible refund.
11. Contact Us
For shipping-related inquiries:
Dr. Payal's Enterprise Private Limited
Ayrix Wellness
📞 Phone: +91 7499439664
📧 Email: drpayalwellness@gmail.com
🌐 Website: www.ayrixwellness.com
📸 Instagram: @ayrix_wellness
📘 Facebook: Dr. Payal's Ayrix Wellness